1970-01-01Davis Companieshttp://rev.daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svgfull-time325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

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    Customer Service Representative
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Job Summary

Our client in the Alpharetta area is looking for a Full Time Customer Service Advisor (CSA). The ideal candidate provides pricing, customer support and superior communication to ensure prompt delivery of products and services to customers and end users.

Hours: 8:00am-5:00pm

Pay Rate: $16-17ph DOE 

Essential Job Functions:

  • Assist the sales team by entering orders in a timely and efficient manner.
  • Process Repair Orders and RMA’s for customer’s defective equipment and determine billing options using proprietary software system.
  • Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
  • Research and respond to Receiving Department for unresolved equipment issues.
  • Create monthly software and/or warranty renewal sales orders.
  • Maintain and update customer shipping and receiving log.
  • Create customer credit memos and/or customer refund checks.
  • Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying account executive.
  • Handles evaluation units by entering evaluation sales orders, arranging shipment; notifying customer.
  • Process sales order based on end user equipment purchase.
  • Obtain credit card information for payment processing.
  • Record serial numbers and shipping information in proprietary software system.
  • Communicate daily with customers via email and/or phone professionally in a courteous manner.
  • Update accounting and sales records with customer changes.
  • Follow up with customers to ensure an optimal customer experience.
  • Must be able to display professionalism while using our intercom system.

Education and Skill Requirements:

  • 2-3 years customer service experience.
  • Experience using ERP system required, Acumatica ERP experience preferred.
  • Intermediate excel skills.
  • Superior attention to detail and ability to multi-task efficiently under pressure.
  • Desire to provide exceptional customer service internally and externally.
  • Excel at problem-solving and anticipating needs of customers and Account Managers.
  • Possess strong interpersonal skills, as well as written and oral communication skills.
  • Critical data entry accuracy, organizational and time management skills.
  • Works effectively on a team in a time sensitive environment.
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 

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